Benefits of being a Denplan Excel member

Patient benefits being with a Denplan Excel practice.

Denplan Excel is an accreditation programme for dentists to demonstrate excellence in quality assurance, patient care and communication.

In addition to offering Denplan payment plans to our patients, we have opted to take extra measures to give us the Denplan Excel status. This is optional for practices, but here at our practice in Burton we are to keen to uptake as we continuously work to improve our service.

Denplan quality programme

This involves the practice being validated every 18 months by a trained Denplan advisor to ensure we are up to date with all legal and clinical requirements. We aren’t looking to meet minimum standards.  At Mike Allen’s Dental Practice we aim to exceed these standards, giving us ‘best practice’ status.

Areas covered by the assessment are:

• Infection control and decontamination

• Ionising Radiation Regulations

• Record keeping

• Professional indemnity

• Out-of-hours emergency cover

• The Environmental Protection Act

• Management of patient collapse

• Complaints handling

• Post-graduate education

Surveys

Patient surveys provides an anonymous and confidential way for our patients to give us any feedback.  We receive many compliments which are very encouraging and appreciated, but we are also very interested on any areas we can improve on.  We take our information, look at ways of implementing any changes and feedback to our patients.

Patient information leaflets

We are keen to give our patients information to take home to read at leisure about treatments.  We find this enhances patients understanding of the treatments available and helps motivate patients and make better informed decisions.

Reassurance

Opting for Excel shows our patients that we are committed to quality care and continuous improvement, and have their best interests at heart. We hope it reassures patients that we are practising in line with current good practice recommendations and is complying with current dental regulations.

For further information on Denplan Excel please visit their website clicking here, or more information on our Denplan payment plans click here.