Recently, we have been given a few nice reviews on Google for the services that we have provided to patients at our Burton on Trent dental practice.<\/p>\n
Whilst these reviews are \u2018nice\u2019 on their own, and let\u2019s be honest, we all like to hear good things about ourselves, we thought it would be worth looking at how customer feedback benefits both the practice and our patients.<\/p>\n
Receiving a glowing review certainly warms the heart. We know that visiting a dentist isn\u2019t something that people generally enjoy, so knowing that we have made someone\u2019s visit worthwhile is very rewarding for the team at Mike Allen\u2019s Dental Practice in Burton<\/a>.<\/p>\n This isn\u2019t about \u2018smug satisfaction\u2019 though and reviews also offer a window into how patients see us and how we perform. Whilst there are regular third party audits which monitor our performance, these tend to look at the more practical aspects of what we do. It is therefore very useful for us to receive the ‘formal’ feedback from audits as well as the informal comments and reviews from our patients.<\/p>\n <\/p>\n Having an established dental practice in Burton on Trent for over thirty years, it would be all too easy to rest on our laurels and possibly become complacent.<\/p>\n This is something which we endeavour never to do though and we do read all of the reviews which are posted. Sometimes it is possible to find ways to improve, even in a positive review.<\/p>\n Whether receiving general dental care though, or one of our more sophisticated cosmetic procedures such as a dental implant, we are always interested in receiving feedback so that we can continually monitor how we are doing and, where appropriate, make any improvements to our service.<\/p>\n Whilst we can\u2019t always remove a person\u2019s anxiety about a dental visit, we always do what we can to put them at ease to the best of our ability. We are always happy to hear from patients if there are any suggestions they have which may help with their concerns.<\/p>\n Whether you have a comment or suggestion to make about the actual functioning of our dental practice or even simple improvements that we can make to our waiting area, these are all welcomed. Whilst we may not be able to action them all, they certainly help in raising our awareness of any patient concerns, however small.<\/p>\n Remember too, that whilst reviews are great and we are happy to see you giving them, you can also send suggestions directly to Mike Allen\u2019s Dental Care by using the contact form at https:\/\/www.sgdental.co.uk\/contact.html<\/a>.<\/p>\n We look forward to hearing from you!<\/p>\n","protected":false},"excerpt":{"rendered":" What it means to the team at Mike Allen\u2019s Dental Practice in Burton. Recently, we have been given a few nice reviews on Google for the services that we have provided to patients at our Burton on Trent dental practice. …<\/p>\nContinuous improvement<\/h3>\n